Service Advisor
Peterborough, Cambridgeshire
Competitive Salary (DOE) + Benefits
Full Time | Permanent
Interaction Recruitment are proud to be working in partnership with a well-established automotive business in Peterborough to recruit an experienced and customer-focused Service Advisor.
This is an excellent opportunity for a professional individual who enjoys delivering exceptional customer service, managing vehicle service bookings, and acting as the key link between customers and the workshop team.
The Role
As a Service Advisor, you will be the first point of contact for customers, ensuring a smooth and professional experience from booking through to vehicle collection. You will work closely with technicians and workshop controllers to keep customers informed, manage expectations, and ensure work is completed efficiently.
The successful candidate will be organised, proactive, and confident communicating with customers in a fast-paced automotive environment.
Key Responsibilities
Welcoming customers and managing service and repair enquiries
Booking vehicles into the workshop for servicing, maintenance, and repairs
Liaising between customers and technicians regarding vehicle requirements
Providing service updates and communicating any additional work required
Preparing estimates, quotations, and invoices
Managing customer expectations and ensuring a high standard of service throughout
Processing job cards and maintaining accurate records on internal systems
Coordinating vehicle collections and handovers
Handling customer queries and resolving issues professionally
Supporting the wider aftersales team to achieve departmental targets
Skills & Experience Required
Previous experience as a Service Advisor or within an automotive customer service role
Strong customer service and relationship-building skills
Excellent communication skills, both verbal and written
Good organisational skills with the ability to manage multiple tasks
Experience using dealer management systems (DMS) is advantageous
Confident working in a busy and target-driven environment
Strong administrative and IT skills
Full UK Driving Licence preferred
What's on Offer?
Competitive salary based on experience
Permanent full-time position
Company pension scheme
Ongoing manufacturer and industry training
Career progression opportunities
Friendly and supportive working environment
Opportunity to join a respected and growing automotive business
Apply Today
If you're an experienced Service Advisor looking for your next opportunity within the automotive industry, we'd love to hear from you.
To apply, please submit your CV or contact Interaction Recruitment for a confidential discussion.
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