Customer Services Administrator
Location:Bromley, Kent
Salary:£23,800 per annum
Full Time
As a Customer Service Administrator in our Admin team, you will be providing administrative support services for the Forester Life customers and our field based teams, from initial contact through to the end of the contract terms, and to providing excellent customer services measured against service standards.
You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information in a professional manner.
You will be joining a busy team who manage a variety of queries. If you like investigating why something has gone wrong you will enjoy being part of this team.
Key Responsibilities & Duties
1. To answer and manage a large volume and variety of telephone enquiries
2. To respond to customer correspondence by letter and email
3. To liaise with our Customers, Financial Advisers and third parties, to process and administer instructions and en...