Job Description
Are you keen to learn about the complex world of pensions and retirement income? Join our dynamic Research and Insight team, where you'll work alongside real-time data and behavioural specialists to help shape the future of pensions, retirement, and financial wellbeing.This is not your typical pensions role - the category is evolving fast, and we’re looking for someone who’s excited to be part of that transformation. Your work will have real purpose: helping address pensions inadequacy and boosting the financial wellbeing of our members, ensuring they have the knowledge and tools to plan ahead, and ultimately so they can retire better and with confidence.What you'll be doing:
1. Commissioning and delivering primary research across a variety of topics including UX, CX, brand, and proposition development
2. Leveraging secondary market intelligence and collaborating with analytics and insight colleagues
3. Gathering and analysing customer, market and competitor intelligence to identify trends and opportunities
4. Championing the customer voice and guiding stakeholders with insight-driven recommendations
5. Managing research budgets efficiently to maximise value and impact
6. Translating insights into compelling stories that influence strategic decisions
7. Embedding segmentation into research to enhance relevance and depth of findings
8. Supporting Consumer Duty and ensuring good customer outcomes through compliant research practices
QualificationsWho we're looking for:
9. Proven experience in market and customer research, with strong storytelling skills
10. Expertise in both qualitative and quantitative research methodologies
11. Ability to translate insights for diverse audiences and stakeholder needs
12. Financial services experience, especially in pensions, investments or retirement sectors
13. Strong project management skills and experience commissioning research
14. Confidence in presenting and consulting, with a proactive and collaborative approach
15. Ability to balance strategic and tactical thinking with commercial and customer needs
16. Experience managing research budgets and delivering cost-effective outcomes
17. Passionate about customers and getting to the heart of what motivates them
18. Occasional travel to Cardiff
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
19. The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
20. Generous pension contribution
21. Life assurance
22. Healthcare Plan (permanent employees only)
23. At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
24. Competitive family leave
25. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
26. There are the many discounts we offer – both for our own products and at a range of high street stores and online
27. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional InformationReady to help shape the future of retirement?
Apply now and be part of a team that’s making pensions exciting - and purposeful.At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. Share this article