PS Recruitment are pleased to be working on behalf of our clients, who are currently recruiting Customer Service Advisor to join their busy team in Great Yarmouth on a full time, permanent basis. Our client is looking for a professional and enthusiastic individual to join their Customer Service team. Their Head of Customer Experience will facilitate on-site training to prepare the successful candidate to provide exceptional service to their new and existing customer base. Main Responsibilities: • Handle customer Enquiries via phone and email, in a prompt and friendly manner. • Processing customer orders through the website, email and phone. • Provide accurate information regarding products and services to customers. • Resolve customer complaints and issues by identifying the root cause and offering suitable solutions. • Maintain a record of customer interactions and transactions in the database. • Collaborate with other departments to ensure customer needs are met effectively. • Follow up with customers after resolving their issues to ensure satisfaction. • Participate in training and development programs to continuously improve customer service skills. Person Specification: • Have an excellent work ethic. • Be polite, honest and personable. • Have fluent, confident and upbeat phone etiquette. • Be familiar with using a PC and have great written English. • Ideally have previous experience in Customer Service and/or Sales roles. Working Hours & Benefits: • Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30 • Generous Holiday allowance • Companywide profit share • Uniform provided • Growth progression If this is a role you are interested in, please apply online ensuring your CV is up to date. Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk