Business Operations Technician Location: Glasgow Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings Ltd, the UK’s largest judicial services group, providing integrated court order compliance. We’re looking for a detail-driven, proactive team player to support our Business Operations Team. You’ll help ensure top-quality output, regulatory compliance, and smooth day-to-day operations. What you will do: Monitor and maintain the quality and accuracy of all business outputs Ensure timely and compliant document preparation, cash handling, and banking (if applicable) Respond to internal and external communications professionally Identify and report trends or risks from quality checks and suggest improvements Assist in training and developing team members Maintain high standards of service, professionalism, and adherence to all policies including Data Protection, AML, and TCF Promote awareness and compliance with information security protocols Build strong working relationships across teams Take ownership of personal development and contribute to continuous improvement Support the Business Operations Team Leader in daily branch operations Perform additional duties as required What we are looking for: Proficiency in Microsoft Office (Excel, Word, Outlook) Knowledge of compliance frameworks (DPA, TCF, GDPR) Strong written and verbal communication Excellent attention to detail and organisational skills Ability to work independently and within a team Proactive, adaptable, and committed to continuous improvement Confident in building relationships and influencing others What you will get in return: Competitive days annual leave plus bank holidays Enhanced Maternity and Paternity Package NB subject to eligibility criteria Health Cash Back Plan Staff benefits designed to suit you - from discounts on high street and online shopping to travel, socialising and wellbeing Pension Scheme Join us to make a real impact in a quality-focused, fast-paced environment. A bit about us: Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees. INDLP