Sr. Associate JP, Global Solutions and Risk Compliance (GSRC)
Job ID: 2881547 | ICP-Dalian branch - J15
The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines, and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the ever-changing regulatory space. The team designs global, consistent, and scalable solutions, prioritizing a blend of technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.
Key job responsibilities
1. Review the latest product information as per Standard Operating Procedures (SOP) and cross-check it against relevant regulatory documentation.
2. Use various Amazon-specific tools and systems to classify products, ensuring compliance for availability on Amazon.
3. Collaborate with managers and Process Experts to address deviations from SOPs and seek guidance when necessary.
4. Maintain detailed records and utilize standardized reports to prioritize work, meeting Quality, Productivity, and SLA targets.
5. Identify opportunities for process improvement and collaborate with partner teams to automate reports using Excel queries.
6. Contribute feedback on SOPs to refine operational processes.
7. Participate in knowledge-sharing sessions and contribute expertise and learnings.
8. Support peers with queries and process-level training as a mentor.
Required Skills
* Proficiency in Microsoft Excel (filtering, sorting, pivot tables, data validation, etc.)
* Basic understanding of SQL for querying databases
* Experience with Customer Relationship Management tools
* Attention to detail and analytical skills to identify data patterns
* Problem-solving skills using logic, creativity, and design thinking
* Commitment to research and fact-finding
* Ability to interpret and communicate data effectively
BASIC QUALIFICATIONS
* Bachelor's degree
* Proficiency in Microsoft Office applications
* Japanese N1 (or equivalent) in verbal and written communication
* English B2+ (or equivalent) in verbal and written communication
PREFERRED QUALIFICATIONS
* Knowledge of consumer product compliance processes and regulations
* Experience with regulatory compliance management with government agencies
* 2+ years in Business Process Outsourcing in domains like accounting, compliance, payment processing, IT, HR, or quality assurance
* Advanced Excel skills (VBA)
* Knowledge of SQL for database querying
* Experience as a quality auditor in retail or FMCG sectors
* Experience with data analysis and decision support systems
We foster an inclusive culture that empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link. Amazon is an equal opportunity employer and values diversity and inclusion.
#J-18808-Ljbffr