What You’ll Do Lead ER case management:Triage and manage a wide range of employee relations cases, ensuring they are handled efficiently, fairly, and in line with legislation, internal policy, and best practice. Provide expert ER advice:Support and guide managers on disciplinary, grievance, attendance, performance, and conduct matters — balancing legal compliance with practical business needs. Manage risk and escalation:Coordinate complex and high-risk cases, including tribunal preparation and liaison with ACAS and external advisors, ensuring business risk is minimised. Strengthen policy and governance:Review, update, and improve HR policies, templates, and processes, keeping pace with employment law changes and emerging best practice. Build manager capability:Design and deliver ER-focused training, workshops, and practical toolkits that build confidence and reduce reliance on HR for low-risk cases. Coach through real situations:Work alongside managers during live cases to develop their skills and judgement, promoting a proactive and preventative ER culture. Use insight to drive improvement:Identify trends and root causes from ER data, contributing to dashboards, reporting, and continuous improvement initiatives. Partner with the business:Collaborate closely with People Partners and leaders to anticipate people risks, challenge constructively, and support effective decision-making. About You You’re a people professional with a strong foundation in employee relations and employment law, and the curiosity and confidence to keep learning. You enjoy building relationships, coaching others, and supporting managers through complex people situations. You believe effective employee relations is about more than risk management — it’s about fairness, consistency, and building the confidence of leaders to make good decisions. Core Behaviours Professional Courage & Influence – Confidently challenge and support managers to reach balanced, fair outcomes. Coaching Mindset – Build confidence and capability through guidance, feedback, and real-time support. Commercial Awareness – Balance legal requirements with operational and business realities. Evidence-Based Practice – Use data and insight to inform decisions and improve outcomes. Ethical Practice – Act with integrity, fairness, and consistency in all situations. Collaborative Approach – Work in partnership across People and the wider business to deliver joined-up solutions. Functional Expertise Employee relations case management UK employment law and policy governance Manager coaching and ER training delivery Risk management and tribunal support ER data, metrics, and reporting Continuous improvement of people processes