Job Title: Front of House (Shift Leader)
Company: The Canteen
Location: Southwold
About Us:
Join The Canteen, a dynamic start-up café with a unique blend of beautiful food and drink, exceptional service, and deep commitment to community. As part of a thriving social enterprise, we rocketed into the national limelight in our first two years, featuring in Rick Stein's Food Stories on BBC 1 and in the Financial Times as one of the top five destinations on the Suffolk Coast for delicious, ethically sourced food.
Job Description:
We are seeking a reliable and enthusiastic individual to join our small, friendly team as a Shift Leader. This role is ideal for someone with hospitality experience who is ready to take on a little extra responsibility. You will play a crucial role in ensuring the smooth running of the café during your shifts, leading front of house service, and supporting the team to deliver exceptional customer experiences.
To apply, please submit a CV with relevant experience and a cover letter explaining you're suitable for the role.
Responsibilities:
* Once a week, open and close the café, including key holder duties
* Once a week, lead the front of house team
* Greet and assist customers in a friendly and efficient manner
* Take customer orders accurately and process payments
* Support the preparation and serving of drinks
* Maintain cleanliness and organisation of the café, including tables, counters, and equipment
* Assist with cashing up and basic record keeping
* Collaborate with kitchen and front of house colleagues to ensure smooth service
* Support the Front of House Manager in daily operations of The Canteen.
Requirements:
* Previous experience in a café, bar, or hospitality setting is required.
* Experience as a barista
* Excellent customer service and communication skills
* Ability to lead a small team confidently and calmly
* Strong attention to detail and cleanliness
* Ability to work in a fast-paced environment and multitask effectively
* Reliability and a positive, proactive attitude
* Availability to work 3 days per week, including at least one weekend day
Pay & Hours:
£12.50 per hour plus generous tips
3 shifts per week (with potential for extra shifts when available)
Job Type: Part-time
Pay: £12.50 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
* Sick pay
Ability to commute/relocate:
* Southwold IP18 6LD: reliably commute or plan to relocate before starting work (required)
Experience:
* Barista: 1 year (required)
* Supervising: 1 year (preferred)
Work Location: In person