Field Service Technician x 2 vacancies
Location: Birmingham & Southern England & Scotland – located ideally Glasgow or Edinburgh
Hours: 40 per week (typically 7:00am – 3:30pm, Monday to Friday)
Salary: Circa £30,000-40,000 basic (doe) + company car + benefits
Are you a hands on technician who loves solving problems, working with cutting-edge machinery and delivering great customer service?
We're looking for a Field Service Technician to join a highly successful global business within their UK Services Team, someone who takes pride in keeping complex equipment performing at its best.
This role is ideal for a technically minded professional with strong mechanical and electrical aptitude, a passion for customer interaction and the ability to think on their feet. You'll be the face of the organisation on-site, supporting our advanced mail opening and document scanning systems used across office and warehouse environments.
What You'll Do
Installation & Setup
* Install, configure and commission new automated equipment at customer sites.
* Test and verify full system functionality before handover.
* Train customers on safe use, maintenance and best practices.
Maintenance & Troubleshooting
* Perform preventive maintenance, troubleshooting and repairs on automation and document handling systems.
* Diagnose and resolve mechanical, electrical and software issues efficiently.
* Apply the latest service updates and technical bulletins.
Customer Engagement
* Build strong relationships with customers through clear communication and reliability.
* Provide regular progress updates and ensure customer satisfaction at every stage.
* Represent their service values professionally in every interaction.
Reporting & Teamwork
* Complete service reports, maintenance logs and expense submissions accurately and on time.
* Collaborate with technical support teams to resolve recurring or complex issues.
* Contribute feedback and insights to improve system performance and customer experience.
About You
* Proven experience in field service, automation, or mechanical/electrical maintenance.
* Strong diagnostic and problem solving skills with a keen eye for detail.
* Confident communicator with excellent interpersonal skills.
* Proficient in Windows and Microsoft Office (including Teams).
* Self-motivated and able to work independently.
* Physically capable of lifting and working in varied environments.
* Full, clean UK driving licence.
What Success Looks Like
* Fast, effective service with minimal downtime for customers.
* Consistent achievement of response and repair targets.
* Positive customer feedback and high satisfaction levels.
* Accurate reporting and collaboration with support teams.
If you're ready to take on a technically challenging and rewarding field role with plenty of independence and customer interaction we'd love to hear from you!