Operational Support Officer - Public Sector
Location: Manchester
Pay: £12.86 per hour, rising to £13.25 per hour after 12 weeks
Type: Temporary, 28 hours/week (Tuesday to Friday)
About the Role
We are currently recruiting for an Operational Support Officer to join a busy and rewarding public sector environment supporting the delivery of justice across England and Wales. This is a varied and fast‑paced role where you'll be helping court and tribunal users, supporting hearings, and ensuring services run smoothly day to day. You'll work closely with colleagues, judicial office holders, and partner agencies while providing excellent customer service to members of the public. No two days are the same, making this an ideal opportunity for someone who enjoys problem-solving, working with people, and being part of a team that makes a real difference.
What You'll Be Doing
* Supporting the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready for proceedings
* Handling face‑to‑face, telephone, email, and digital enquiries from court users, legal professionals, and partner agencies
* Providing clear guidance and support to members of the public, including vulnerable users and those with additional needs
* Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection requirements
* Managing legal documents, correspondence, hearing notices, and administrative tasks to support the progression of cases
* Assisting with scheduling, listings, jury administration, and other operational activities to help services run efficiently
* Working closely with colleagues, judicial office holders, and external stakeholders to deliver an effective and professional service
* Responding professionally to sensitive or challenging situations and escalating issues where appropriate
* Assisting with hearing room activity by preparing case materials and ensuring hearings run smoothly on the day
What You'll Bring
* Reliable and well‑organised, capable of managing a busy workload
* Confident communicator across various channels
* Proficient in Microsoft Office and digital systems
* Calm, professional, and resilient under pressure
* A strong team player with keen attention to detail
* Passionate about delivering excellent customer service
What's in it for You
* Support an essential public service and make a positive impact
* Gain valuable experience within the justice and Civil Service environment
* Develop transferable administrative and operational skills
* Be part of a meaningful role that benefits communities and individuals
Diversity and Inclusion
Brook Street is proud to support the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability or as a veteran or spouse/partner of military personnel and meet the essential criteria, we encourage you to reach out via the Brook Street website. In cases where we have a high volume of ex‑military candidates or military spouses/partners, we will interview the best candidates from within that group.
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