Rewards and Benefits on offer: * You will be working Monday – Friday (Apply online only) * 25 days holidays bank holidays increasing to 28 after 5 years * Pension – Employee 5% and Employer 3% * Free Parking on site * Free Daily Fruit drops * Free Breakfast for all staff * Death in service 3 times salary * Employee Assistance programme * Discount platform * Day off for your birthday * Free flu jabs for anyone that wishes to have them * Cycle to work scheme * Salary sacrifice Season ticket for the metro * Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period) Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: * First line response to incoming calls. * Accurately and speedily set up new claims. * Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. * Professional handling of calls to ascertain liability and move forward in a positive manner. * Accurately setting up of new claims with all preliminary tasks completed. * Proactively manages third party captures. About you: * Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. * Good attention to detail * IT literate and competent keyboard skills * Good communication skills * Flexible and able to support other areas * Good communication skills * Assertive telephone manner to maximise the volume of calls taken * Ability to take ownership of possible problems