Role overview
Our Training and Development Manager is responsible for developing and implementing training strategies, plans, and processes to support organisational goals. The role involves delivering high-quality training and management to enable shops to meet business needs within a competitive marketplace. The manager will identify training needs and advise on appropriate solutions based on current business strategies.
Main Responsibilities
* Deliver management and leadership courses as per the training calendar.
* Design and deliver training courses and materials across all business areas based on individual and organisational needs.
* Devise blended learning solutions.
* Produce training materials for in-house training programmes.
* Ensure continuous improvement of all training tools, sessions, and development programmes.
* Implement systems and tools to enable line managers to conduct their own training.
* Support shop and new opening trainers.
* Manage the Sideways platform to ensure content is relevant and up-to-date.
* Sourcing and managing relationships with external training providers and consultants.
* Manage training processes to maintain an up-to-date training calendar with appropriate administrative support.
* Stay informed of developments in training.
* Use training needs analysis to identify areas for development and implementation.
* Ensure adherence to career paths and support delivery.
* Develop specific induction requirements with department heads.
* Support the MIT programme for new managers, including creating training plans and overseeing visits and sign-offs.
* Manage relationships with the Centre of Excellence trainers for consistent MIT training delivery.
* Coordinate with apprenticeship providers for L2–L4 standards.
* Maintain relevant manuals to ensure content relevance.
* Report monthly on training KPIs aligned with business focus.
* Act as the primary contact for training and development queries.
* Collaborate with stakeholders to understand training needs.
* Utilize various training techniques, including e-learning, classroom, virtual, and coaching.
* Build relationships with third-party training providers.
* Design and implement new training programmes and recommend methods.
* Deliver training activities within budget and review ROI, identifying cost savings.
Benefits of joining PAUL UK
* Flexible working hours
* A birthday cake celebration
* Clear career development opportunities
* Discounted food items
* Healthcare scheme access
* Wages access before payday via Wagestream
* Refer a Friend scheme
* Employee Assistance Programme for support and wellbeing
* Workplace pension
* Interest-free travel loans
* 33 days holiday
What we look for in you
* Ability to deliver high-quality training
* Flexibility and adaptability in a fast-paced environment
* Enthusiasm and self-motivation
* Mentoring and management skills for trainers
* Excellent communication skills
* Passion for food, service, and hospitality
* Commercial awareness
* Hands-on training experience
* Management development expertise
* Interest in industry training methods and industry developments
About PAUL UK
PAUL originated in Lille, France, and has been in the UK since 2000, growing into a renowned local French bakery chain. We value our teams as our most vital asset to our ongoing success.
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