Artis HR are supporting a values‑led organisation as they create a brand‑new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high‑quality, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the organisation. You'll take ownership of day‑to‑day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer‑focused experience across the full employee lifecycle.
Key responsibilities include:
* Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
* Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
* Overseeing end‑to‑end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
* Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
* Building strong relationships with managers and stakeholders across the organisation
* Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
* Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key requirements:
* Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
* CIPD Level 5 (or equivalent demonstrable experience)
* Strong knowledge of HR processes, employment legislation and best practice
* Experience of managing team performance against KPIs
* Confidence using HR systems and reporting tools (Workday desirable)
* Strong communication, stakeholder management and problem‑solving skills
* A continuous improvement mindset and customer‑focused approach
This is a full‑time role based in Bristol, with a salary of 40,000 - 45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.
If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
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