CUSTOMER SERVICE ADVISOR - Fixed Term Contract
Are you IMMEDIATELY AVAILABLE? Looking for opportunities in YORK CITY CENTRE? How about a 8-month project to see you though till end of Sep.
We are working with a fantastic company based in York city centre who are looking for Customer Service Executives to join their friendly team.
* £24,380.
* Starting ASAP.
* Monday - Friday - 9am - 5:30pm
* One full weekend a month with a day off in lieu.
The purpose of this position is to deliver a first-rate experience to our customers!
Your key responsibilities are to:
* Be the first point of contact for customers when they require support before and whilst on tour.
* Answer both inbound and make outbound calls to existing customers and responding to email enquiries.
* Issuing booking confirmations.
* Processing web bookings.
* Resolving queries.
* Supporting the administration of holiday cancellations.
* Discussing other available options with customers.
* Booking UK rail and hotel requirements to enhance the customers’ experience.
* Arranging visas.
* Carrying out mobility checks to ensure customers’ mobility expectations are met.
Key skills needed for the role:
1. Proven experience of working in a customer service environment.
2. Strong desire and passion to deliver an amazing c...