Credit Controller - Temporary Contract for up to 12 Months Maternity Leave The Role Duties and Responsibilities: * Checking customer’s credit ratings and agreeing credit limits * Setting up new customers and maintaining the accounts database regarding customer addresses and contact details, etc. * Monitoring of customer balances against credit limits and co-ordinating with sales teams regarding customers exceeding their credit limits. * Making regular reports to our credit insurance broker * Managing customer accounts in the event of late or missed payments and where necessary stopping the supply of goods or undertaking legal action * Timely and effective collection of all debts and customer payments * Taking payments from customers over the telephone. * Maintaining contact with customers to ensure invoices are clear for payment, issuing statements and follow up calls. * Resolving queries both internally and externally around outstanding invoices. * Organising copy documents to be sent to customers. * Negotiating re-payment plans * Overseeing the posting and allocating of daily receipts to the accounting system The Person Qualities required of successful candidate include: * Ability to establish and maintain good client relationships, both internally and externally at all levels * Ability to reconcile complex accounts and have excellent attention to detail * Ability to supervise and delegate elements of work to other staff * Competence in Microsoft Office products preferable (Outlook, Excel, Word) * Calm, confident manner to handle potentially uncomfortable conversations. * Good communication skills being able to adapt to conversing with large established businesses and their accounts staff to single self-employed businesses. Other Useful Knowledge (Useful if have or a willingness to take on with training) * Experience with the accounts system “Microsoft Business Central” * Knowledge of building industry terminology re self-billing, applications, valuations, retentions and VAT terminology (Standard Rating, Zero Rating, Domestic Reverse Charge (DRC)) * Excel functions such as pivot tables, conditional formatting and formula such as vlookup The Benefits * £13.63 Per Hour * Working for an independent family owned business * Great team and training. * Onsite parking * Flexible working hours (normal hours 08.30 to 16.30 5 days a week)