Job Description
Purpose of the Role :
This role is a Job Share role working 2.5 days per week.
The Business Support Partner is the organisational backbone of the home: an essential, highly valued professional ensuring administrative, financial, HR and operational processes run smoothly, safely and compliantly.
They enable colleagues to focus on delivering high-quality care by providing structure, accuracy, consistency and strong communication while ensuring inspection readiness every day and upholding CHG values.
About The Role
Key Responsibilities :
Administrative Leadership
• Lead the home’s administrative function daily
• Maintain an organised, efficient and welcoming office
• Ensure calls are answered promptly and warmly
• Uphold confidentiality, professionalism and GDPR compliance
• Support colleagues with administrative and digital tasks
Recruitment, Onboarding & Offboarding
• Support the full recruitment cycle including advertising, interviews, pre-employment checks, right-to-work compliance and references
• Prepare onboarding documentation including contracts, induction packs and Sona access
• Support offboarding processes and close files in Sona
• Ensure recruitment actions align with policies
Sona Reconciliation & HR Administration
• Complete weekly reconciliation of planned vs actual shifts and agency hours
• Maintain compliant Sona staff files
• Support absence processes, return-to-work documentation, annual leave tracking and training compliance
• Schedule probation, supervision and appraisal sessions
• Support I.T equipment management and health and safety inspection administration
HR Correspondence & Minute Taking
• Prepare and issue HR correspondence ensuring recorded delivery, signatures, Sona uploads and audit trails
• Provide accurate confidential minutes for HR, safeguarding, disciplinary, grievance, team and management meetings
• Travel to other CHG homes to support administrative capacity
Resident Records, Governance & Compliance
• Maintain accurate resident records across Nourish, Sona and Found
• Support safeguarding and incident administration
• Prepare inspection documentation and governance evidence
• Communicate admissions, discharges and room moves to central teams
Enquiries, Marketing & Admissions Support
• Support enquiry handling, viewings, follow-ups and database accuracy
• Maintain admission packs and pre-admission documentation
• Support marketing events, family communication and engagement activities
Data Accuracy, GDPR & Finance Support
• Conduct data integrity checks across Sona, Found and Nourish
• Ensure sensitive documentation is stored securely and escalate breaches
• Manage Soldo card storage, receipt reconciliation and invoice processing
• Support supplier queries and funding administration
Operational & Communication Support
• Coordinate diaries, bookings, meetings and training arrangements
• Maintain stationery, procurement and stock control
• Maintain noticeboards, staff communications and meeting support
• Maintain archive and retention systems and arrange secure shredding
• Support external professionals and cross-service administrative support
Culture & Professional Standards
• Embody CHG values: compassion, accountability, integrity, collaboration and high standards
• Maintain professionalism, warmth and clear communication
• Maintain inspection readiness and undertake tasks requested by leadership
Skills Needed
About The Company
At Constantia Healthcare Group, we believe great care starts with great people. We are a values-driven organisation supporting individuals with age-related needs and complex care requirements, ensuring the people we care for remain at the centre of everything we do. Our teams are supported, respected and encouraged to grow, because we know that when our colleagues thrive, the quality of care we deliver thrives too. We are proud to be an organisation that invests in its services, develops its people and continually strives for excellence. Joining Constantia means becoming part of a team that genuinely cares about making a difference.
Company Culture
Constantia Healthcare Group is a growing care organisation dedicated to providing high-quality support for people with age-related needs and complex care requirements. Our approach is simple: put people first and build teams that feel supported, valued and proud of the work they do. We believe in strong leadership, clear values and a culture where colleagues are empowered to deliver the very best care. We are committed to continuously improving our homes, investing in our teams and raising standards across everything we do. If you want to work somewhere where your contribution truly matters, Constantia Healthcare Group is a place where you can thrive.
Desired Criteria
Required Criteria
* Interpersonal Skills
* Commitment to Welfare
* Compliance Knowledge
* Digital Skills
* Good communication skills
* Experience in administrative duties
* Handling of finances
* Experience in payroll
Closing DateFriday 29th May, 2026