1st Line Support Engineer
Location: Lockerbie
Salary: Up to £28,500 plus benefits
Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team.
Why You'll Love This Role:
* Be part of a supportive team with a focus on personal development and continuous learning.
* Work in a collaborative environment where your ideas and contributions will make a real impact.
* Develop your skills across a range of technologies, with plenty of opportunities to expand your knowledge.
Key Responsibilities:
* Collaborate with the IT team on a range of projects.
* Monitor and respond to helpdesk tickets, resolving IT issues efficiently.
* Configure and deploy new machines for users, including upgrades and repairs.
* Install, configure, and support printers, drivers, and other hardware.
* Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS).
* Assist with hardware and software procurement as needed.
* Create and maintain accurate technical documentation.
What You'll Need to Succeed:
* Strong communication skills with a customer-focused approach.
* Ability to manage workload effectively and prioritise tasks.
* A solid understanding of networking and security principles.
* Experience within IT Support Engineer or similar roles
If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. Apply today to take the next step in your career!