Patient Services Manager
Yeovil, Somerset
The Organisation
As a well‑loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border.
Shift Pattern
We are now looking for a Patient Services Manager to join us on a permanent, part‑time basis, working 30 hours per week.
* Monday: 08:00 – 12:30 / 13:30 – 17:00
* Tuesday: 08:00 – 12:30 / 13:30 – 17:00
* Wednesday: 08:30 – 12:30 / 13:30 – 18:30
* Thursday: 08:30 – 13:30
The Benefits
* Salary of £29,111 per annum for 30 hours, rising to £33,198 per annum after probation
* Friendly work environment
* Play an important role in the smooth running of our practice
* Develop your career in healthcare with an established organisation
This is a fantastic opportunity for an experienced reception or patient services professional with a superb leadership style to join our established medical practice.
Offering a rewarding blend of leadership, patient interaction and responsibility, you'll be enabled to make a genuine difference whilst developing your management expertise within our caring healthcare setting.
You’ll also have the chance to make a positive impact across the practice, helping to improve services and shape a positive experience for both patients and staff.
The Role
As a Patient Services Manager, you will be responsible for the day‑to‑day management of our reception function, ensuring patient services activities are delivered efficiently and effectively.
Working closely with patients, colleagues and healthcare professionals to deal with their queries, you will play a vital role in the smooth running of the practice. You will play a front‑line role in handling enquiries, either face‑to‑face or via telephone, handling all requests for information sensitively and following practice policies and relevant legislation, such as the Data Protection Act 2018 and UK GDPR.
You will be involved in all aspects of team management, from overseeing recruitment and training to ensuring high performance and professional development. Contributing to the practice as a member of the Senior Management Team, you will also help resolve operational challenges across the practice.
Additional Responsibilities
* Manage staff rotas and leave arrangements
* Conduct appraisals and identify training and development needs
* Organise and chair Patient Services team meetings
* Monitor patient demand and support appointment capacity planning
* Support the development and implementation of team proceduresHandle first‑line patient complaints and escalates issues where appropriate
About You
* Experience in a similar reception management role, ideally within a healthcare setting
* Experience of line management
* Effective communication skills
* A focus on confidentiality
* A professional, yet caring approach
Other organisations may call this role Reception Manager, Medical Reception Manager, Patient Services Team Leader, Practice Reception Manager, Healthcare Reception Manager, or Front of House Manager.
Equal Opportunities
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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