Job Description Purpose of the role To work alongside the field-based Account Managers/Directors and the associated diverse range of customers, to provide an exceptional customer experience. Actively promote Hardware sales to the Account Managers and customers In order to achieve the product gross margin target. Provide Sales administrative support in relation to creating quotes across the majority of DCS solutions. What you will be doing General sales administration including but not limited to creating quotations, completing order processing tools, Salesforce & CRM maintenance. Outbound calling to existing customers to generate MRR & One-off sales based on current campaigns, promotions & offers. Offering solutions and alternatives as appropriate or handing off to Sales Specialists as required. Upsell of additional one-off Product sales. Be the end-to-end owner for small value OP’s which fall outside of the Account Owner sales targets. Daily contact with regular accounts to build key customer relationships. Provide customers with the latest market information and road maps. Provide an out of office service to nominated Account Management. To be primary point of contact for deal registration requests. Pro-actively manage their allocated opportunities and tasks to ensure the business expectations are met. Take an active role in vendor training and assist DCS in the maintenance of accreditations. Expedite orders to completion. Customer specific reporting pricing (known internally as Pricing Books) & stock management (non-project related). Demonstrate awareness of opportunities when talking to the client base and ensure that these are routed appropriately to maximize penetration into the account. Take an active role in the resolution of invoice queries. Own the product return process. Schedule meetings at the request of either the customer or the Account Manager/Director