Office Assistant for Vancouver Whale Watch – Seasonal
* Administration
* Full Time
* Seasonal
* Accessible Employer: Yes
* Open to International applicants with valid Canadian Work permits: Yes
Join our Team! Vancouver Whale Watch has been providing excellent customer service for 25+ years. This is an exciting opportunity to connect with people from around the world while working in a fast‑paced and energetic tourism environment. Our Office Assistant is the first point of contact with Vancouver Whale Watch guests, providing exceptional customer service and assisting with their reservation process. Throughout the guest’s experience in our office, you will help ensure a smooth arrival and departure for their tour, maximizing sales by promoting Vancouver Whale Watch. The Office Assistant supports the General Manager and Office Supervisor in all guest service areas.
Must be available to work weekends and holidays as well as flexible shifts, including mornings, afternoons, and evenings.
This is a seasonal position Spring to Fall; individuals who can commit to the entire season and are interested in returning are preferred.
Responsibilities & Qualifications
* Provide support for the Office Supervisor and General Manager.
* Ensure the smooth running of day‑to‑day office details.
* Handle a high volume of emails, phone calls, and guests at reception.
* Manage the check‑in process to ensure a smooth experience for guests.
* Receive online/phone bookings and record information accurately.
* Complete daily checklist tasks in a timely manner.
* Maintain office cleanliness, including washrooms.
* Perform daily office maintenance and other administrative tasks as required.
* Assist all team members with daily office procedures.
* Foster a strong culture of health & safety.
* Familiarity with Steveston and Vancouver areas is an asset.
* Maintain high product knowledge to promote and process reservations.
* Excellent telephone manner, etiquette, and customer service skills.
* Manage e‑mail and online inquiries professionally.
* Ability to multi‑task and meet deadlines effectively.
* Maintain composure in challenging situations.
* Work effectively in a fast‑paced dynamic environment.
* Motivated, organized, responsible, and flexible.
* Assist with daily operations of whale‑watching tours and retail shop.
* Use point‑of‑sale processing system to process tour payments and retail sales.
* Process cash/debit/credit card reconciliation while adhering to procedures.
* Demonstrate enthusiasm and excellent interpersonal communication skills.
* Strong attention to detail, quality, and time management.
* Proficient in Microsoft programs (Outlook, Excel).
* Fluent in English (written and verbal).
* Focus on guest satisfaction with Supervisor/Manager support.
Other Assets
* Experience in the Tourism and Hospitality industry.
* Knowledge of Steveston and the natural history of the area.
* Access to personal vehicle or living locally.
Job Application Process
We invite you to e‑mail your resume and cover letter to info@vancouverwhalewatch.com with the subject line “Office Assistant Position.” Thank you in advance for your interest; we look forward to hearing from you.
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