Senior Credit Controller / Senior Collections Advisor
Join to apply for the Senior Credit Controller / Senior Collections Advisor role at Yü Group PLC.
Position Details
Reports to: Debt Enforcement Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours/week
Salary: £28,000 basic, dependent on experience, plus up to £5k bonus
About Us
Yü Group PLC is a growing UK energy provider serving commercial businesses. We value positive, motivated individuals who can help us set industry standards in energy debt recovery.
Role Overview
As a Senior Credit Controller / Senior Collections Advisor, you will assist business customers with their payment options and support our field-based partners visiting customers.
Key Responsibilities
* Operate within a responsible and regulated environment
* Evaluate customers’ ability and intent to pay
* Make court applications via phone
* Make decisions to protect the business from further debt
* Prepare field-based partners for enforcement tasks
* Engage with customers to resolve barriers to payment
* Record accurate notes for future reference
* Escalate complex cases to management
Candidate Requirements
* Experience in collections, enforcement/warrant preferred
* Calm, assertive, and professional communication skills
* Decisive under pressure with good judgment
* Commercial mindset balancing objectives with customer outcomes
* Ability to identify genuine payment difficulties and vulnerabilities
* Excellent verbal communication
* Team-oriented, motivated, resilient, and detail-oriented
* Reliable and respectful in interactions
Benefits
* 24 days annual leave + bank holidays
* Holiday buy-up option
* Birthday day off
* Employee Assistance Programme
* Annual salary reviews
* Learning & development opportunities
* Enhanced family policies
* Recognition awards, travel loans, and more
Please note: This position does not meet UK visa sponsorship criteria; only candidates with indefinite right to work in the UK are eligible.
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