Overview
We are seeking enthusiastic, calm under pressure, team member to be our next Night Porter, typically working 4 on 4 off patterns of night shifts.
In a new era in hospitality, make your mark and really drive it forwards, embracing our Ownership with Personality values.
Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.
You will be an integral part of our hotel family, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.
Stay. Explore. Discover.
Responsibilities
* Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property—check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
* Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
* Attend to any incidents throughout night service — responsible for checks and attendance in the event of a emergency services attendance.
Experience and Skills
* Experience of Night Working (preferred)
* Superb Customer Service skills—gained on a reception desk or similar is highly advantageous.
* Minimum 1 year hospitality experience preferred.
* Experience of presenting an environment that exceeds our Guest expectations.
* Excellent punctuality and attention to detail.
What we offer you
* Flexible shifts and working patterns
* Access to wages as you earn, savings ports and financial updates too
* Up to 50% off stays and restaurants in the Group!
* Retail and Supermarket discounts
* Training and development opportunities— including qualifications and apprenticeships
* Increasing annual leave
* Bike to work Scheme
* Bus Savings Scheme
* AE Pension
* Complimentary Parking
* Increased holiday
If you feel your experience is a match for this role, we encourage you to apply today!
Dragonfly Hotels is part of Surya Hotels, a UK hotel group with properties across the region. We do the basics brilliantly, with a splash of panache for good measure, in four key east of England locations, delivering comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.
Our hospitality family has a ‘best in class’ ethos to exceed guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth, from our warm welcome, to our ‘See-you-again-soon’ Goodbye.
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