We are recruiting an experienced Account Manager to join a well-established commercial team within a fast-paced manufacturing environment. This role is ideal for someone confident managing customer accounts end to end, acting as the main point of contact while driving service excellence, revenue, and margin performance.
You will take ownership of a portfolio of customers, coordinating orders from placement through to delivery, managing commercial priorities, and working closely with internal teams to ensure customer requirements are met. This is a hands-on, customer-facing role with real influence on business performance.
Key Responsibilities
* Own and manage day-to-day relationships for allocated customer accounts
* Act as the voice of the customer internally, ensuring expectations are met
* Coordinate order planning from receipt through to final shipment
* Manage customer scheduling requirements and provide accurate updates
* Identify and resolve issues in collaboration with production, quality and engineering teams
* Support commercial performance through cost awareness and margin focus
* Prepare and contribute to customer reviews and KPI reporting
* Monitor customer-owned material, including excess and slow-moving stock
Skills & Experience
* Proven experience managing customer accounts within a manufacturing environment
* Strong communication and stakeholder management skills
* Sound commercial awareness with confidence handling negotiations
* Experience using MRP systems and managing complex orders
What’s on Offer
* 25 days holiday + bank holidays (including Christmas shutdown)
* Early finish on a Friday
* Additional long-service leave entitlement
* Free onsite parking, modern offices, and complimentary refreshments
* Supportive working environment with ongoing development opportunities
* Competitive salary
If you are interested in learning more about this opportunity, please apply with your most up-to-date CV. Due to high application volumes, if you have not heard back within 48 hours, please assume your application has not been successful on this occasion