Part Time - 18.5 hours per week (days flexible)
Fixed Term until April 2027
We are looking for a motivated and customer focused individual to join our Property Management team as a Customer Service Officer.
As a Customer Service Officer, you will play a key role in supporting our fast-paced Property Management (Voids) service. You will be the first point of contact for customers, providing clear and accurate information across a range of services including housing registration, the allocation of empty properties, and identifying individuals who may benefit from tenancy readiness support.
You will deliver excellent customer service across multiple channels, including face-to-face interactions, telephone calls, and email correspondence. You will also be responsible for processing tenancy terminations, creating property listings, evaluating applicant suitability, and organising property viewings and tenancy agreements. You will work closely with other departments to ensure information is accurate and that the letting process complies with current regulations and policies.
To succeed in this role, you must have proven experience in delivering high-quality customer service. You should be able to communicate effectively, demonstrate empathy, and manage complex enquiries with professionalism. Strong organisational skills and the ability to manage competing priorities under pressure are essential. You should also be comfortable working independently, taking initiative, and adapting to changing business needs.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes terms and conditions.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate.