Company Description
Quality & Compliance Lead
Clay Brook Healthcare Limited
Location: Nottingham Office (office & community based)
Areas Covered: Nottinghamshire, Derbyshire, London & South Yorkshire
Salary: £26,000 – £32,000 per annum (dependent on experience)
Bonus: Discretionary performance-related bonus of up to 15% of annual salary
Contract: Full Time
Additional: Participation in the Manager On Call rota
About the Role
Clay Brook Healthcare Limited is seeking an experienced and passionate Quality & Compliance Lead to oversee and continuously improve quality, compliance, and operational standards across our services. This role plays a vital part in supporting safe, person-centred care delivery across Supported Living, Home Care, Complex Care, and Outreach Support services.
Based from our Nottingham office, you will work both office-based and in the community, providing hands-on support, leadership, and oversight across multiple regions. You will ensure regulatory compliance, high customer satisfaction, staff development and retention, and alignment with regulatory and organisational expectations.
Key Responsibilities
* Lead and manage quality assurance and compliance across all service areas
* Ensure ongoing compliance with CQC regulations and best practice standards
* Support day-to-day operational quality within supported living, home care, complex care and outreach services
* Monitor and improve customer satisfaction and staff retention
* Conduct audits of care and support records, interventions, and service delivery
* Analyse accidents, incidents, and safeguarding concerns, identifying trends and improvements
* Develop, review, and monitor care plans, risk assessments, and Positive Behaviour Support plans
* Complete Training Needs Analysis (TNA) and support workforce development
* Deliver staff inductions, training, and reflective practice sessions
* Coach and mentor staff to improve knowledge, confidence, and quality of care
* Use Excel spreadsheets and data tools to track compliance, incidents, and quality metrics
* Participate in the Manager On Call system
Essential Knowledge & Experience
* Proven experience in a quality, compliance, or senior care role
* Strong knowledge of:
* Positive Behaviour Support (PBS)
* Autism and Learning Disabilities
* Mental Health and Complex Care
* Excellent understanding of CQC requirements and inspection processes
* Experience with:
* Care planning and risk management
* Accident and incident analysis
* Auditing care and support documentation
* Staff training, induction, and reflective practice
* Confident using Excel spreadsheets and data analysis tools
* Willingness to work across multiple regions and in community settings
* Minimum NVQ Level 3 qualification (or equivalent)
Desirable / Development Opportunities
* Strong experience supporting individuals using Positive Behaviour Support approaches
* Commitment to continuous professional development
* Successful candidate will be offered:
* BTEC Positive Behaviour Support (PBS) Practitioner Training
* Train the Trainer qualification
Why Join Clay Brook Healthcare Limited?
* Competitive salary with performance-related bonus up to 15%
* Opportunity to influence and improve quality across diverse services
* Strong focus on staff development and learning
* Supportive leadership team and values-driven organisation
* Real opportunity to make a meaningful difference in people’s lives
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