Overview
The Belfry Hotel & Resort is an award-winning hotel with 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class and play host to major events. We foster a vibrant team across guest services and behind-the-scenes operations, and recently expanded with significant investment to enhance the Belfry experience.
We were named in the 2024 Caterer’s Top 30 Best Places to Work and Springboard’s 2024 Best Employer. This role is on a zero-hours contract with shifts overnight, contributing to a welcoming guest experience.
Salary
The on-target earning potential for this role is £12.80 per hour, comprising a base hourly rate of £12.21 plus an estimated £0.59 per hour in gratuities.
About the Role
This role is on a zero-hours contract but will be for three to four nights a week with the possibility to take additional hours to cover holidays. You will be working overnight shifts, from 10:00 pm until 6:30 am.
As a Receptionist for The Belfry Hotel & Resort you will make delivering an outstanding, lasting impression to all guests arriving and departing the resort your top priority. No task is too big or small when it comes to our guests’ needs.
As a Receptionist It Will Be Your Role To
* Ensure the efficient running of reception on a daily basis
* Register guests into the hotel and check them out, deposit valuables into
* Issue guests keys ensuring that the hotel policy is adhered to
* Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable
About You
* Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
* Experience working in a hotel would be preferred but is not necessary
* Experience working with Opera is preferred but not essential
Belfry Benefits
* Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and access to our online learning platform, The Belfry Campus. We offer apprenticeships delivering nationally recognised qualifications and a LEAD development programme to grow from Team Member to Executive roles. We promote internally where possible and support development plans to help you achieve your potential.
* Wellness
Discounted gym memberships and wellness programmes; mental health support and funded counselling in partnership with The Burnt Chef Project. Healthcare schemes include life assurance, 24-hour GP services, health cash-plans, and a Menopause Support programme. Wagestream enables earnings tracking and wage access; Cycle2Work supports sustainable travel.
* Showing Our Appreciation
Annual Belfry Awards, long service recognition, extra holidays for loyalty and team events. Discounts at resort restaurants, bars, spa and golf for you and your friends & family. Perkbox discounts and vouchers, plus on-the-spot rewards. Free parking, subsidised taxi service, and complimentary meals during shifts.
* Making a Difference
We are committed to sustainability and hold a Silver Award from Green Tourism and GEO Certification. The Belfry spans 550 acres in the Midlands and prioritises community involvement and wildlife protection. ESG is integrated into charity initiatives (over £20,000 raised last year) and golf course maintenance, with activity tracked across the organization.
* Our Values
We are a community that values each individual’s contribution and growth, supporting each other’s success across all roles. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – guide our culture.
If you’re seeking a place to contribute, grow, and have a lasting impact, The Belfry Hotel & Resort is the place for you.
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