Role
The Credit Controller reports to the Service Collection Team Leader and is responsible to carry out Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for key high-profile customers.
Responsibilities will include (but not limited to):
1. Working in a high volume and fast-paced environment.
2. Taking responsibility for key debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
3. Ensuring that debt is collected within set targets and outstanding monies are actively chased.
4. Build and maintain excellent working relationships with customers and internal key stake holders.
5. Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
6. Managing customers with complex billing requirements across multiple sites.
7. Recording invoice disputes in credit management system.
8. Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix
9. Process credit and credit re-bill requests in the system as required.
10. Responsible for account reconciliations end to end AR.
11. Attend regular regional debt calls and ledger reviews.
Skills & Experiences:
12. At least two years’ experience of credit control and debt collection
13. Comfortable working in a fast-paced high-pressure environment
14. Service background is desirable
15. Good communications in both written & spoken English
16. CRM, Salesforce is beneficial
17. User knowledge of SAP is desirable
18. Sound IT skills - Intermediate Excel (Pivot, VLU)
19. Competent negotiator and influencer
20. Detail focused
Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Quarterly Bonus Scheme.