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Join a growing business at an exciting time
Touchstone Residential is a specialist provider of property management services, working with institutional landlords, investors, and developers to deliver high-quality homes across the UK. We pride ourselves on our customer-first approach, combining operational excellence with a deep understanding of residential lettings..
We're now looking for a Team Leader to join our growing team and help shape the future of our lettings service.
About the Role
Reporting directly to the Portfolio Manager, you'll lead a team with a wide-ranging and hands on role. From working with local agents to market and let properties, to supporting applicants through every step of the journey, from initial enquiry to move in, your team plays a vital role in delivering a seamless and professional lettings experience.
As Team Leader, you'll ensure that all processes are efficient, compliant, and aligned with budget targets and client expectations, while also driving best practice across the service.
Key Responsibilities
1. Lead and support the lettings team, conducting appraisals and fostering professional development.
2. Oversee the marketing and letting of properties, ensuring voids are managed efficiently and in line with legislation and best practice.
3. Work collaboratively with senior managers to review and enhance operational procedures.
4. Maintain high standards of customer service throughout the lettings journey.
5. Manage administrative processes and contribute to financial planning, reporting, and performance monitoring.
About You
You'll be an experienced leader with a passion for housing and service excellence. You'll bring:
6. Proven experience in team leadership and management.
7. Ability to create and maintain strong relationships with suppliers, ensuring service quality, cost-effectiveness, and timely delivery of property-related services.
8. Proven ability to work under pressure and within tight timescales.
9. Strong financial and analytical skills.
10. Excellent problem-solving and stakeholder engagement abilities.
11. A commitment to continuous improvement and collaboration.
A basic DBS check is required for this role to ensure a safe working environment.
Why Join Us?
Touchstone Residential is a well-established and growing property management business, trusted by some of the UK's leading institutional landlords, developers, and investors. We manage thousands of homes across the country and continue to expand year after year.
Our clients are actively investing in residential property and growing their portfolios. and they rely on us to deliver exceptional service, compliance, and operational excellence. As their ambitions grow, so do ours, creating exciting opportunities for our teams to innovate, lead, and make a real impact.
Joining Touchstone means being part of a forward-thinking organisation that values collaboration, continuous improvement, and customer-first thinking. We offer a supportive environment where colleagues can thrive, develop their careers, and contribute to shaping the future of residential property management.
12. Excellent holiday.
13. Pension with matched contributions.
14. Benefits scheme, including deals on food, clothing, travel, and holidays
We're committed to helping our people grow, with ongoing training and development opportunities, including the chance to gain industry-recognised qualifications that support your career progression.