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French Speaking Customer Service Advisor, Bedford
Client:
Hays
Location:
Bedford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will assist customers daily through troubleshooting hardware or installation issues, as well as mobile/web platforms, and keep customers updated via phone & email.
Essential job functions:
* Become a technical expert on the SaaS platform
* Serve as a Technical Customer Support professional dealing with SaaS products and solutions
* Handle incoming customer requests via calls & emails, managing cases end-to-end
* Investigate, troubleshoot, analyze, resolve, escalate, and communicate with stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction. Requirements include:
* Experience in a customer-facing role (mandatory)
* Experience with SaaS solutions (plus, not mandatory)
* Experience with CRM & ERP systems like Salesforce and SAP (preferred, not mandatory)
* Strong communication and listening skills
* Fluent French is essential
What you need to do now
If interested, click 'apply now' to submit your CV or call us. For a confidential discussion about your career, contact us.
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