Overview
Customer Service Officer - Stratford (30 Hours) – Permanent / Part-time (30 hours). Location: Stratford-East London. Department: BIU & Customer Services. This role involves providing high quality student administration and one-stop shop student advice on campus, in collaboration with Facilities, Welfare and IT, to ensure a smooth and positive student experience at GBS.
This is a 4 days per week role with shift patterns:
* Wednesday: 10:30am-7:00pm
* Thursday: 10:30am-7:00pm
* Friday: 1:00pm-7:00pm
* Saturday: 10:30am-7:00pm
This role is not eligible for visa sponsorship!
Main responsibilities
* Provide high quality student administration and a 'one-stop shop' student advice service on campus in collaboration with other operational teams.
* Respond to enquiries from students, providing detailed information about available support.
* Apply sensitivity and discretion when handling confidential information and refer more complex issues to specialist staff.
* Respond promptly and accurately to email, phone, and in-person enquiries.
* Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
What the role involves
* Degree or equivalent qualification in a relevant discipline.
* Exceptional interpersonal, verbal and written communication skills; ability to engage with students and staff from diverse backgrounds.
* Strong written communication with a professional and inclusive telephone manner.
* Ability to prioritise tasks and manage competing demands to meet deadlines.
* Meticulous attention to detail and strong administrative skills.
* Proficiency in Microsoft systems and general IT applications; ability to leverage technology to improve productivity and inclusivity.
* Ability to work to established KPIs and Service Level Agreements, delivering high-quality outcomes.
Other information / What we offer
* 25 days annual leave, plus 8 public holidays
* 1 extra day of leave per year of service, up to 5 days
* Workplace pension scheme
* Tuition reimbursement for career development courses
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more
* Perks@Work discounts platform and wellbeing centre
* Reward and recognition programme
* £500 employee referral award
* Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work to create an environment where everyone feels welcomed.
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