Service Engineer Based near Lewes, East Sussex Permanent poisition on 37 hours per week, with 50% worldwide travel, 50% based onsite. Fantastic company, great benefits, Salary £40k daily allowance. Use of car when in the UK. Main Purpose of Job To ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business. Role and Responsibilities Tasks include: Providing technical support and advice to our customers, distributors and colleagues via our telephone helpdesk, service email and site visits. Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. Diagnosis and repair Complete service reports for all jobs, noting the work done and highlighting issues for further action. Timely escalation of cases, when necessary. Occasional support of design and development through product testing. Occasional building of instruments in accordance with Turnaround Time targets. Maintain databases on customer service in order to produce reports on KPI’s such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes Promoting sales of contracts and service parts. Occasional attendance at trade shows. Installation of electro mechanical systems Training of customers in the use of our equipment. Travel within the UK and internationally as required. Qualifications and Education Requirements Significant, demonstrable experience in a relevant occupation, or HNC/HND in a mechanical or electrical subject A full, UK driving licence. Good colour perception, ability to pass colour perception test. Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites. Required Experience and Skills The successful candidate will have: Manual dexterity combined with ability to use hand and power tools. Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings. Ability to follow circuit diagrams so as to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap. Ability to prepare cables, fit sleeve and solder and or crimp joints. Ability to connect and operate pressurised gas bottles. Ability to use electrical test equipment, including multi-meters. Ability to use mechanical test measurement instruments including micrometers and Vernier gauges. Ability to fit, test and commission complete systems Must be willing to travel both within the UK and internationally, should the need arise for build, repair and/or test work at a client or distributor. TPA are a specialist recruitment agency recruiting on behalf of our client. Apply through the link and we will call you to discuss the role in more detail