Customer Resolution Advisor
Milton Keynes, Rushden, Peterborough, or Boston offices (Hybrid)
£28,134.17 per annum
At Amplius, were committed to creating positive, lasting change for our customers and communities. As a Customer Resolution Advisor, youll support our overall mission by resolving Stage 1 complaints and responding to feedback with empathy. Youll help turn negative experiences into positive outcomes and spot opportunities to improve how we work. If you're calm under pressure and put customers first, wed love to hear from you.
??Salary:£28,134.17 per year
??Contract:Permanent, full time
?Your week: 36.25 hours (Monday to Friday 8.45am 5pm)
??Location: Hybrid, with a weekly presence in either our Milton Keynes, Rushden, Peterborough, or Boston offices.
?Snapshot of your role
1. Take ownership of Stage 1 complaints and aim to resolve them effectively to avoid escalation.
2. Ensure all com...