Position
POSITION: Account Manager - House of Fraser Solihull
FULL TIME hours, 5 days
DEPARTMENT: Retail
LOCATION: Field Based,
REPORTS TO: Area Manager
DIRECT REPORTS: Beauty Consultants
Job responsibilities
MAIN RESPONSIBILITIES
Business Strategy:
* Ensure that your POS achieve sales and profitability targets.
* Achieve retail sales targets and contribute to store and services KPIs on a monthly basis.
* Sell Dior products by meeting our clients' needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method.
* Educate customers on the Dior brand and on Dior products.
* Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
* Report on a weekly basis store performance to Retail Manager.
* Gather & report market and competition trends and identify opportunities for development in store, with Area Manager.
People Strategy:
* Daily manage the team and ensure a good level of team spirit and energy.
* Ensure team are aware of and respect Dior strategy, goals and standards.
* Set realistic individual KPIs for the team.
* Coach and develop skills and knowledge of all team members using Dior tools and training materials.
* Transmit your passion for retail and spread a culture of excellence and continuous improvement.
* Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork.
* Oversee annual review process for all store employees.
* Assist in recruiting team members ensuring their development and retention.
* Manage payroll, overtime on in store system (Tamigo) ensuring all information is accurately tracked.
* Where required, liaise to support incentives calculations, disciplinary and global compliance with legal labour rules.
Client Experience:
* Manage and lead team effort in clienteling and CRM activities.
* Animate actively the implementation and success of Dior launch plan and animations.
* Effectively manage internal and external communication to ensure successful events in store and/or remotely.
* Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service.
* Ensure high client and service centric mind-set in the team.
* Master and leverage client data to retain, recruit and grow client loyalty.
* Meet annual voice of client standards as defined by corporate (NPS + Dior service signature)
* Organize, set up and host in store events (e.g. beauty classes)
Operations:
* Be responsible of operational excellence.
* Effectively organize and manage counter rota's according to team and boutique activity.
* Optimize stock levels and sell through by analysing your sales and communicating with back office.
* Ensure respect of all procedures towards sales, till, cash and stock management and report to AM f any issue.
* Ensure visual merchandising guidelines are applied to the highest standards.
* Ensure health and safety of teams are managed and in line with guidelines.
* Coordinate with retail team to ensure POS maintenance and logistics.
* Support on team IT needs and issues, ensure all processes are followed. Flag to relevant department if any outstanding issue.
Retailers:
* Manage relationships with the retailers and report to Retail Manager if any issue.
Profile
PERSON SPECIFICATION
Profile
* At least 3 years' experience in a Fragrance/cosmetics sales role
* Experience within the retail market
* Experience working in a department store would be an advantage
* Proven sales record and ability to deliver on KPI's
* Experience motivating and leading a small team would be an advantage
* Coaching experience in a similar role
* Previous in store eventing experience.
GUERLAIN MAISON
It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House's reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House's creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.