Billing Customer Service Advisor Location: Bradford, Thornbury Working Hours: Monday–Friday, 09:00–17:00 or 09:30-17:30, plus alternate Saturdays, 9:00–17:00 Salary: £25,869 per annum Start Dates: 2nd February 2026 Are you passionate about delivering exceptional customer service? We're recruiting for a leading utilities provider's award-winning contact centre, and we want to hear from you! The Opportunity: Join a dynamic team as a Billing Customer Service Advisor, where you'll handle a variety of billing queries from customers. From taking payments and updating account details to explaining bills and resolving more complex queries, you'll play a key role in ensuring customers receive the best possible service. Salary & Benefits: Starting salary: £25,869, with a clear progression path up to £30,640 Annual performance-related bonus Attractive pension scheme (up to 10% company contribution) 25 days annual leave bank holidays 1 Wellness Day Hybrid working available (following initial training period) Free parking, on-site facilities, and a range of flexible benefits Wellbeing support, recognition schemes, and social events Career development and progression opportunities What You'll Do: Respond to customer billing queries across multiple channels, providing reassurance and first-time resolution Update customer records accurately and efficiently Identify and support vulnerable customers, tailoring solutions to their needs Escalate complex queries appropriately to ensure speedy resolution Contribute to team performance and continuous improvement What We're Looking For: Essential: Minimum 6 months' experience in a customer service environment Good Maths & English skills (GCSE Level 4 or equivalent) - Essential Excellent verbal and written communication skills Emotional intelligence and empathy Ability to work flexibly and adapt to change Strong IT skills and attention to detail Motivated, resilient, and able to work in a fast-paced environment Desirable: Previous contact centre experience Negotiation and influencing skills Experience supporting or training colleagues Additional Information: Successful candidates must be available for a 5-week induction training programme (Monday–Friday, 9am–5pm) from the start date. Pre-employment checks, including a Basic Disclosure Check, will be required. Ready to take the next step in your customer service career? Apply now – we'd love to hear from you! JDRCC JDR is acting as an employment agency in relation to this vacancy.