Hi Folks,
Hope you are doing great. Please take a look at the below role and let me know your interest.
Role: Network Subject Matter Expert (SME)
Location: Home Based (Birmingham Attached), UK
Employment Type: Full Time, work from office 3 days a month or as required.
Key Responsibilities
* Network Operations and Support
* Act as a Technical SME escalation contact for complex Network issues
* Provide Level 3/SME support for Networking services
* Lead troubleshooting for incidents, outages, performance issues, and service degradation.
* Manage Network devices including firewalls, routers and Cloud Networking Services etc.
* Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks.
Service Delivery & Governance
* Support 24×7 Managed Services operations with on-call rotation as required.
* Review and improve operational runbooks, SOPs, and knowledgebase articles.
* Participate in service reviews, RCA discussions, and problem‑management activities.
* Ensure environments comply with security, governance, and operational standards.
* Work closely with Service Delivery Managers to ensure SLA/SLO adherence and customer satisfaction.
* Strong knowledge and hands-on experience with Palo Alto firewalls (VM-PA).
* Proficiency in working with Firewall Management platforms such as Strata Cloud Manager / Panorama
* Familiarity with Global Protect.
* Experience / Understanding of Cloudflare
* In-depth understanding and practical experience with routing protocols, particularly BGP.
* Expertise in configuring prefix-lists, route-maps, and BGP filters.
* Hands-on experience with or knowledge Meraki MX and vMX devices and wireless technologies
* Experience working with Cisco ISE.
* Practical experience in Azure Networking, including Azure routing and network security groups (NSGs).
Required Skills & Experience
* 5–8 years in Network services role
* Strong hands-on experience with Palo Alto
* Solid understanding of Networking and security concepts
* Strong ability to troubleshoot Network related system, platform, and application-level issues.
* Experience with monitoring tools such as Solarwinds
* Familiarity with ITSM processes (Incident, Change, Problem).
* UK Security Clearance preferred (or should be eligible for Clearance)
Desirable Skiils & Experience
* Experience in Neworking design
* ITIL Foundation
* Cloud platform knowledge (Azure/AWS/GCP)
Key Attributes
* Strong ownership and accountability.
* Excellent analytical and troubleshooting skills.
* Clear communication with both technical and non‑technical stakeholders.
* Ability to work under pressure during major incidents.
* Customer-first mindset aligned with Managed Services delivery.
* Self managing in terms of time and having multiple deliverables.