Overview
The Account Executive, EMEA - Temporary, will manage customer accounts and ensure excellent service delivery within the Leisure, Travel & Tourism industry. Based in Reading, this role requires a detail-oriented individual with strong organisational skills to support client needs effectively.
Responsibilities
* Manage and maintain customer accounts within the EMEA region, ensuring client satisfaction and retention.
* Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
* Support sales and operational teams to achieve business objectives and targets.
* Prepare and deliver detailed reports on account performance and customer feedback.
* Collaborate with internal teams to improve service offerings and ensure seamless operations.
* Identify opportunities for account growth and propose strategic solutions to clients.
* Maintain accurate records of client interactions and account updates in company systems.
* Contribute to the continuous improvement of processes and customer satisfaction initiatives.
Profile / Qualifications
* Happy committing for a 12 -15 month temporary role
* Ideally experience in the Leisure, Travel & Tourism industry or a related field.
* Strong organisational and time-management skills to handle multiple accounts effectively.
* Excellent communication and interpersonal skills to build relationships with clients and colleagues.
* Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
* A proactive approach to problem-solving and a commitment to delivering high-quality service.
* Ability to work independently and as part of a collaborative team in a fast-paced environment.
* You are most likely going to need to drive to this location as public transport is not close.
Job Offer
* Competitive salary ranging from £28,000 to £35,000, depending on experience.
* Opportunity to work with a reputable organisation in the Leisure, Travel & Tourism industry.
* Professional work environment based outside Reading.
* Potential for career development and growth within the company
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