Social network you want to login/join with:
Junior 2nd Line Support Analyst, Stanstead Abbotts
col-narrow-left
Client:
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
8d48d6233f31
Job Views:
14
Posted:
02.05.2025
Expiry Date:
16.06.2025
col-wide
Job Description:
Job Description
Working Model: Hybrid Working.
Employment status: Full-time, Permanent.
Working hours: Monday to Friday, 9:00am – 5:00pm. Out of Hours standby duty to support system incidents will also be required. This is 1 week rotated amongst team members.
Office Location: Stansted Abbotts, England.
Reporting to: 2nd line Support Team Lead
Job responsibilities include:
* Providing 2nd line support to PXP customers and support teams for problems, incidents, and projects.
* Conducting technical investigations, reviewing, qualifying, and resolving customer requests related to payment processes.
* Creating, configuring, and maintaining environments to replicate customer scenarios.
* Communicating resolutions clearly to stakeholders.
* Escalating issues to 3rd line Tech Ops Teams as needed.
* Raising bug fixes and product enhancements with Development Teams.
* Managing customer projects and coordinating resources.
* Supporting application rollouts and compliance updates.
* Monitoring payment process success rates.
* Proactively learning about new products, features, and services.
* Analyzing ticket trends to identify root causes.
* Providing out of hours support for escalations and incidents.
* Ensuring professional and courteous incident handling.
* Attending customer sites for escalations and engineering support when required.
Candidate profile:
* Ability to take responsibility and act independently.
* Customer and service focus.
* Excellent communication skills.
* Ability to multitask and prioritize.
* Proactive in process and product improvements.
* Helpful attitude and confidence in dealings.
* Calm under pressure.
* Strong organizational and planning skills.
Preferred experience:
* Knowledge of fintech or payments industry.
* Tech-savvy.
* Multilingual skills.
* UK driving license and vehicle access.
What we offer:
* Competitive package and benefits.
* Hybrid working model.
* 25 days holiday plus public holidays.
* Social events, onsite parking, employee assistance, private healthcare, life assurance after 2 years.
* Close to transport links, small friendly team, international environment, supportive culture.
About us: PXP Financial is a reputable leader in the card payment industry with over 30 years of experience, serving a diverse global client base with offices in the UK, Austria, Bulgaria, India, and the US. We emphasize operational excellence and customer service, with a flexible hybrid working policy and a focus on employee well-being.
#J-18808-Ljbffr