Are you highly organised, customer-focused, and passionate about supporting adult learners? DN Colleges Group is seeking a proactive Group Onboarding Assistant to join our Adult Skills curriculum team. This role is vital in ensuring a smooth and efficient onboarding experience for students across online, classroom, and workplace learning programmes.
You’ll work closely with students, employers, curriculum teams, and central college services to provide outstanding support throughout the onboarding process. If you thrive in a fast-paced environment and enjoy working collaboratively, we’d love to hear from you.
Essential Criteria
To be successful in this role, you will need:
* A Level 2 qualification (or higher) in a relevant discipline, plus English and maths at Level 2 or equivalent
* Experience using IT tools efficiently and accurately, including Microsoft Office applications
* Strong problem-solving skills and the ability to improve processes
* Excellent attention to detail and high levels of accuracy
* Outstanding organisational and customer service skills
Key Responsibilities
* Enrol students onto online platforms, classroom sessions, and workplace courses
* Respond to student and employer queries via email, phone, and other channels
* Provide technical and administrative support to students accessing learning systems
* Maintain accurate learner records using the college’s MIS
* Conduct orientation sessions and gather feedback to improve the onboarding experience
* Collaborate with internal departments to ensure seamless student support
* Ensure compliance with college policies and funding guidance
* Carry out general administrative duties within the team
Why Join Us?
* Competitive salary
* 30 Bookable annual leave days, bank holidays, and 2 weeks off at Christmas.
* Professional development opportunities.
* Access to same-day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme.
* On-site gym & florist (site dependent).
* Access to our In-house Food Hall & Coffee Shops.
Additional Information
* Safer Recruitment: As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
* Right to Work: Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Closing date: 26th October
Interview date: 30th October
Contact: For further details about the role, please email