We are seeking an experiencedOperations Managerto oversee multiuser warehouse operations, additional services, and customer service functions. The role is responsible for ensuring safe, efficient and compliant operations while driving service performance, process improvements and revenue growth opportunities.
The successful candidate will act as a key operational leader, managing day-to-day business activities, monitoring performance against KPIs, supporting strategic initiatives and ensuring high standards of customer service across all operational areas.
Hours are Monday - Friday 8am - 4pm (after probation 1 day working from home)
Warehouse Operations
1. Manage day-to-day operations of theMultiuser Warehouse (MUW)ensuring safe, efficient and compliant performance.
2. Act as subject matter expert forOMNI and SOM warehouse systems, troubleshooting operational issues where possible.
3. Maintain data integrity and adherence to warehouse workflows and procedures.
4. Develop and maintainSOPs, training materials and process documentation.
5. Deliver training and coach operational teams to improve capabi...