Oliver Landpower Ltd, a long-standing dealer for market leading brands in Agricultural machinery, including JCB, Kuhn, McConnel & Sumo are looking to recruit a Warranty & Service Administrator to join the team, within their busy service department at Upper Quinton, Near Stratford-On-Avon. You will process warranty claims to manufacturer standards and will also be responsible for general administrative duties within the service department.
The Role:
* Examining completed warranty repair orders, preparing claim forms and supporting material.
* Ensuring maximum return from the manufacturer for all warranty work including credit notes and associated paperwork.
* Input of manufacturer's warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule.
* To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
* Ensure that all frontline staff complete records correctly when a warranty is diagnosed on a vehicle or machine.
* Maintain relationships with other staff members, specialist repairers and manufacturers' representatives.
* Maintain knowledge of all warranty procedures and documentation.
* Following up Machinery & Vehicle Health Checks.
* General service-related administrative duties including answering the telephone at peak times, invoicing & time recording.
What we're looking for:
* Warranty administration experience is advantageous but not essential
* Strong administrative & IT experience is essential
* Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
* A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
* Able to meet deadlines without compromising on the quality of work
* As you will be working closely with the Service Team and the relevant manufacturers, some technical knowledge would be an advantage but not essential.
You will be based within the Service Department at the Stratford depot.
Salary £25k - £28k depending on experience.
Monday - Friday
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Free parking
* On-site parking
Work Location: In person