Purpose of the Role: To deliver an exceptional experience to members and guests through the F&B offering, ensuring all TCC standards and expectations and maintained.
Overview of Job Tasks/Duties
* Sets up tables and assists with the preparation of event spaces.
* Provides a welcoming environment for all members/guests, provides menus and takes orders.
* Delivers food from the kitchen to members/guests at the table.
* Keeps any bar and drink service areas fully stocked with beverages; notifies the Food & Beverage Supervisor in case of stock shortages.
* Takes drinks orders and serves drinks to guests at their table or throughout the venue.
* Check back and upselling with guests in line with Standard Operating Procedures.
* Clears down tables and chairs, removing rubbish and dirty plates and cutlery, cleans and rearranges tables and chairs preparing for next guest.
* Flexibly works in any front of house area that requires assistance during peak periods.
* Fully operates all bar services, including Barista duties.
* Maintain up-to-date allergen knowledge and follow the correct procedures when taking and processing orders.
* Has knowledge of the food and beverage products on the menu and answers enquiries relating to those.
* Ensures procedures for all financial transactions are strictly adhered to.
Systems
* Fourth
* Flow
* POS Till System
General
* To be a positive ambassador for the Company’s CARE values at all times.
* To always promote the Club’s reputation for exceptional standards of customer care and service.
* To undertake any reasonable requests by line manager.
* To ensure a high degree of personal presentation and hygiene in line with the company’s dress and appearance policy.
* To comply with the provisions of the Company’s Health & Safety and Fire Policy & Procedures.
Education and/or Experience
* Previous experience in the hospitality industry is desirable but not essential.
Qualifications and Special Requirements
* Food safety certification and/or HACCP certified is desirable but not essential.
Benefits
* COMPLIMENTARY USE OF HEALTH CLUB, GROUP EXERCISE CLASSES AND GOLF FACILITIES
* EMPLOYEE ASSISTANCE PROGRAMME
* BONUS HOLIDAY DAYS FOR LONG SERVICE
* DISCOUNTED MEMBERSHIP RATES FOR A FRIEND OR FAMILY
* DAYS OFF ON YOUR BIRTHDAY AND YOUR WEDDING
* 70% OFF FOOD AND DRINKS ON DUTY 25% OFF FOOD AND DRINKS AT OTHER TIMES
* 25% OFF SPA TREATMENTS IF BOOKED AND TAKEN ON THE DAY
* GENEROUS HOTEL OFFERS AND DISCOUNTS
* FREE PARKING
* WAGESTREAM - A MONEY MANAGEMENT APP THAT GIVES YOU ACCESS TO A PERCENTAGE OF YOUR PAY AS YOU EARN
* SMILE SEEKER RECOGNITION AND REWARD SCHEME
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