Job Description
Position: ServiceNow Technical Product OwnerEmployment Type: ContractStart: ASAP (April/May 2026)Duration: 6 MonthsLocation: West Yorkshire, UK (Hybrid)Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership. Role – We are seeking an experienced ServiceNow Technical Product Owner to define product vision, manage backlog priorities, and drive delivery of ServiceNow platform capabilities within a large-scale transformation programme. This role bridges business and technical teams, ensuring that solutions deliver measurable value while aligning with enterprise architecture and governance standards.
Key Responsibilities:
* Own and manage the ServiceNow product backlog, ensuring clear prioritisation based on business value
* Define and maintain product vision, roadmap, and release plans
* Translate business requirements into user stories with clear acceptance criteria
* Collaborate with stakeholders, architects, and delivery teams to ensure alignment
* Participate in Agile events including:
o PI Planning
o Backlog refinement
o System Demos
o Inspect & Adapt sessions
* Drive adoption through self-service, automation, and AI-enabled workflows
* Lead UAT, demos, and value realisation activities
* Ensure compliance with ITIL, audit, and governance standards
* Act as the primary interface with business stakeholders and clients
* Support continuous improvement and platform optimisation initiatives
Key Skills:
* 8+ years’ experience as a Product Owner or Business Analyst on ServiceNow
* Strong knowledge of ServiceNow modules such as:
o ITSM
o ITOM
o HRSD
o CSM
* Solid understanding of:
o ServiceNow platform capabilities (workflows, Flow Designer, CMDB, integrations)
o Licensing and platform constraints
* Proven experience in:
o Backlog management and prioritisation
o Agile / Scrum / SAFe methodologies
* Ability to translate business needs into delivery-ready requirements
* Strong stakeholder management and communication skills
* Experience working with distributed teams and complex delivery environments
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
Applicants must be a UK resident and holds a valid right to work status.