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Customer service team lead

North Berwick
beBeeLeadership
Service
Posted: 14 October
Offer description

As a leader in a customer-focused environment, you will be responsible for delivering exceptional service and ensuring the smooth operation of the store.


Key Responsibilities

* Foster a culture of inclusivity and respect among team members
* Develop and implement strategies to improve customer satisfaction
* Manage stock levels and maintain a clean and safe store environment
* Support the store manager in HR processes and provide coaching and training to team members


Requirements

* Excellent communication and interpersonal skills
* Able to work varied shifts including evenings and weekends
* Strong organizational and problem-solving skills
* A desire to learn and develop leadership skills


What We Offer

* Full paid training and dedicated support for personal development and career progression
* A competitive salary and benefits package
* A pension scheme with employer contributions
* Access to virtual healthcare services for you and your family
* 36 days of holiday (including bank holidays, pro rata for part time colleagues)


Inclusive Workplace

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

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