As a Senior Pensions Administration Manager at Isio, you will lead a team of pensions administrators to deliver exceptional service to clients and scheme members across Manchester. You will ensure accurate and timely processing of pension scheme tasks, compliance with regulatory requirements, and continuous improvement processes. This role is pivotal in maintaining Isio's reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team in their professional development journey with Isio. This role is based in our Manchester city centre office with a hybrid workstyle.
What does the role entail?
1. Manage, mentor and motivate a team of pensions administration managers, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identify training needs, and support professional development.
2. Work with HR to manage recruitment, development under and over performance of the teams.
3. Monitoring the performance of the team against agreed Service Level Agreements (SLAs) and taking steps to maintain high levels of service as required.
4. Be the key contact for clients and trustees, working closely with the CRM to build strong relationships, and for scheme members, acting as a point of contact to address any concerns.
5. Manage project work such as annual pension increase exercises, GMP reconciliations/equalisation, including liaison with Isio's wider specialist teams and external third parties. Work closely with the project team to ensure correct charging.
6. Support the transition and implementation of new schemes into your team.
7. Oversee the accurate delivery of high-quality work by the team.
8. Review and present reports to Clients and Trustees.
9. Collaborate with other Senior Managers to ensure consistency across the business.
10. Coordinate change initiatives and contribute to the team’s efficiency and financial performance.
At Isio, we are committed to fostering an inclusive, equitable, and diverse workplace, where colleagues feel they belong, regardless of background or difference. We uphold values of respect, fairness, and inclusion in our actions and decisions. We believe that adhering to these principles will create a stronger, more innovative, and supportive environment, and ensure our advice and support to clients is more creative, insightful, and impactful.
Qualifications and Skills:
* Strong experience working on DB and DC pension schemes (DB experience is essential).
* Experience as a pensions administration manager.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office, Word, and Excel.
* Strong numerical skills.
* Excellent client-facing and problem-solving abilities.
* Ability to manage competing priorities in a fast-paced environment.
* Proven track record of motivating a team to deliver high-quality output.
Benefits:
* Competitive salary and market-leading bonus scheme with stretch targets for high performance.
* Study support for professional qualifications, with salary increases for exam passes.
* Development and training opportunities to support your career ambitions.
* A friendly and supportive team environment.
Learn more about us and the benefits we offer at Isio - Careers & Benefits.
#J-18808-Ljbffr