The principle function of the Resort Services team is to
deliver 5-star services to MacLeod House & Lodge residents and guests
throughout the duration of their stay.
This is a hands-on role covering every area of the guest experience
including reception, concierge, food and beverage, and housekeeping.
Resort Services Assistants support the management team on
the delivery of guest services and work closely with the wider operational
teams including resort sales and bookings personnel.
Hours: This role operates on a shift based system including evening and weekend working in line with the seasonal needs of the business.
Key Duties & Responsibilities:
* Assist with
daily preparation of facilities and services at MacLeod House & Lodge
* Deliver
five-star guest arrival and departure experiences including check-in, check-out
and porter duties
* Transportation
of guests and golfers across the site
* Assist with
the delivery of food & beverage service
* POS posting
of room charges and folio management
* Support the
House-keeping functions when required
* Standards
checks and general tidying throughout the day including refreshing public areas
and rest-rooms
* Any duties
required by management to support the delivery of five-star guest services and
experiences
Qualifying Criteria:
* Previous experience within the hospitality,
hotel or leisure industry advantageous
* Experience of bookings systems advantageous
* Excellent oral and written communication skills
* Meticulous attention to detail and professional
telephone manner
* Positive and flexible approach to work including
weekend and evening shifts