Customer Support Initial 12-month contract Coventry 5 days a week onsite for the first 4 weeks. Were working with an automotive organisation who are seeking two Customer Support Professionals to join their customer service team, providing post-sale technical and non-technical support to customers. The Role General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers. Providing customer service and support via phone, online chat, or text, including: Call centre-based customer support in response to a high volume of low-complexity inquiries Customer issue analysis and resolution, typically in an office environment, in response to a lower volume of higher-complexity inquiries Performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility, including: Acting as a liaison between customers, production, and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service centre The Individual Works independently with general supervision Handles problems that are difficult but typically not complex May influence others within the job area through explanation of facts, policies, and practices Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If youre hunting for a role where you can make an impact and grow your career, well work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isnt for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.