Overview
Majestic Wine Canterbury are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Responsibilities
* Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
* Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
* Offer customers a VIP concierge service, actively contacting them with updates on products and tastings
* Sell the story not the discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
* Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
* Involve yourself in all operational tasks required for day-to-day running of a Majestic Wine store — from delivering wine to customers, merchandising stock deliveries and calling valued customers to drive sales opportunities.
* Continuously identify opportunities to improve operational running and feed ideas back to the wider team to implement solutions together
* Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
* Be an example of Majestic’s Ways of Working and provide support for more junior team members, feeding back to your Store Manager as appropriate
* As a key holder, understand opening and closing compliance and be confident to operate the store without management
Knowledge & Skills Required
* Excellent time-management, delegation and problem-solving skills
* Ability to deliver exceptional customer experience & service to every customer
* Self-motivated, able to thrive when working alone and as part of a team
* Can-do attitude with a passion for seeing problems through to solutions
* Adaptable and resilient to meet the ever-changing demands of the business
* Excellent communication and time management skills
* Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 WSET qualifications
* Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you
* Competitive Salary
* Up to 20% staff discount
* Career development opportunities with in-house training schemes
* Uniform provided
* Access to Retail Trust benefits including: instant savings with discounted vouchers, discounts of up to 30%, access to free counseling and support line
Job Specifics
* Contract: Permanent
* Hours: 16 Hours Per Week
* Must be able to work evenings and weekends
* Driving is a key part of this position; a full UK manual driver’s license (held for at least 12 months) with no more than 6 penalty points is required for this role
We look forward to receiving your application! Together we are Majestic! #TWAM
On occasion, roles with high volumes of applications may close earlier than the advertised end date to manage applicants. Feedback is offered to candidates who attend an interview.
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