About The Role
The Senior Housing Advisor at SSAFA’s Glasgow’s Helping Heroes (GHH) leads the delivery of high‑quality, person‑centred housing and homelessness support for members of the Armed Forces community at risk of homelessness. The postholder provides professional oversight of housing advice, casework and tenancy sustainment, setting clear standards for inclusive practice and addressing barriers to housing.
The role involves supporting triage, allocating and monitoring caseloads, guiding staff on complex and high‑risk cases, and focusing on quality assurance, escalation, problem‑solving and service development.
They oversee the use of rent deposit, first‑month rent and emergency accommodation funding, ensuring fair and transparent decision‑making and contributing to tenancy sustainment outcomes, service planning and reporting. The position combines leadership with operational oversight, supports staff development, safeguarding and data quality while playing a key role in preventing homelessness and supporting veterans to secure and sustain safe housing.
It is a community‑based role involving citywide travel, outreach work and home visits, requiring flexibility to respond to urgent or changing needs. GHH regularly supports beneficiaries who may have assistance or support animals.
About The Team
GHH is based at the Pearce Institute in Govan and works in partnership with SSAFA and Glasgow City Council to provide trusted support to serving personnel, veterans, and their families. The trauma‑informed, holistic approach helps beneficiaries build resilience and sustain long‑term housing solutions.
We operate a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support. The postholder will work closely with local and national partners including Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland, and may attend stakeholder events outside standard office hours.
About You
Proactive, organised, compassionate with resilience and judgement for a demanding, community‑focused role. Commitment to improving outcomes for the Armed Forces community and a strong sense of integrity are essential.
Confidence in managing your own workload while supporting and overseeing others, creating a safe, supportive and accountable environment. Ability to adapt to risk, urgency and complexity, confidently managing high‑risk situations and supporting sound decision‑making. Maintenance of high standards in safeguarding, data quality and professional boundaries is required.
Manage a varied caseload and deliver person‑centred support with local authorities, landlords and partner agencies. Strong communication, problem‑solving and organisational skills are essential.
CIH Level 2 or 3 qualification is essential, with experience in delivering housing advice, homelessness prevention and/or tenancy sustainment support.
Equal Opportunity
SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA uses the Disclosure & Barring Service to safeguard those we serve.
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