Overview
Leading from the front, the Duty Manager is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience.
Our guests will be your priority; you will be a strong communicator with great attention to detail and strong organisational skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will have previous hotel experience in a senior front office role.
At Monkey Island Estate, we pride ourselves on our dedicated, detail-oriented and guest-focused culture, where the little things make a big difference. From the meticulous preparation of our event spaces to the personalized touches in our guest rooms, every detail is carefully considered to create a seamless and luxurious experience.
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Our Philosophy: At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
The Monkey Island Estate is a hidden gem in the Berkshire countryside. A beautiful private island on the River Thames. One of the Small Luxury Hotels of the World, it consists of three stunning residences and 41 bedrooms.
Responsibilities
* Manage the smooth running of the front of house operation to ensure guests have a unique and enjoyable experience.
* Prioritise guests and deliver high-quality service through effective communication, attention to detail and strong organisational skills.
* Collaborate with the front office team to support daily operations and events.
Qualifications
* Previous hotel experience in a senior front office role.
* Strong communication, attention to detail and organisational skills.
Benefits
* Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
* Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
* Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years\' service (including bank holidays).
* Recognition Programs: We celebrate positive contributions that align with our company values.
* Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
* Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
* Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
* Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
* Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
* Future Planning: Secure your future with our Pension scheme.
* Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
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