Overview
Ready to step up and shape outstanding community care? We\'re hiring a Deputy Care Manager in SE London with one of the UKs leading complex care brands. This is a permanent, full-time position, working Monday-Friday, 9am-5pm (with flexibility for occasional out-of-hours/on-call) and offering £38,000-£42,000 DOE.
Responsibilities
* Own service assurance for complex/deteriorating packages; deliver rapid improvement plans
* Ensure CQC compliance and mitigate risks early through strong governance and documentation
* Act as first point of escalation; coach and performance-manage Care Coordinators
* Keep clients and families at the centre; clear communication, swift resolution of concerns
* Oversee rotas, crisis response, and continuity planning to maintain safe staffing
* Contribute to MDT reviews, funder meetings, onboarding, training reviews, and probation
* Monitor payroll accuracy and contract hours (e.g., OneTouch), liaising with Finance
* Take part in the on-call rota for urgent, unplanned events
Requirements
* 3+ years experience as Senior Coordinator/Deputy Manager in domiciliary/community complex care
* Strong working knowledge of CQC standards, audits, and clinical governance
* Proven leadership: supervision, coaching, performance improvement
* Confident with documentation review, quality monitoring, and service improvement
* NVQ Level 3 minimum; Level 5 preferred or in progress
* IT literate; MS Office and familiarity with OneTouch (or similar)
Additional information
Keywords (to aid discoverability): Deputy Care Manager; Complex Care; Homecare; Domiciliary Care; Community Care; CQC; Rota Management; Clinical Governance; Service Assurance; Care Coordinator; London; SE London
Apply now or call Ehsan at Leaders in Care on 07533 113393 for more information about this Deputy Branch Manager (Complex Care) role. REF: LICEA
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Hospitals and Health Care
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